User Journey and Product Knowledge for Testing
Understanding user journeys and having deep product knowledge are essential skills that separate good testers from great ones.
🎯 Quick Resources
- Connect with me: Topmate
- 📺 YouTube: Subscribe to Udzial
- Articles: Medium
📺 Video Guide
🗺️ Why User Journey Matters
Understanding User Perspective
- Think like a user - Step into the shoes of different user personas
- Follow the flow - Understand how users navigate through the application
- Identify pain points - Find where users might struggle or get confused
- Test real scenarios - Create test cases based on actual user behavior
Benefits of Product Knowledge
- Better test coverage - Know what to test and why
- Smarter prioritization - Focus on areas that matter most to users
- Effective bug reporting - Communicate issues with context
- Valuable insights - Contribute to product improvements
💡 How to Build Product Knowledge
- Use the product daily - Become a power user yourself
- Talk to stakeholders - Understand business goals and user needs
- Read documentation - Study requirements, specs, and user guides
- Analyze user feedback - Review support tickets and user reviews
- Shadow real users - Watch how actual users interact with the product